Answering services are not new. They’ve been around for a longtime. You might have used one to take messages or forward calls.
Fast-forward to today, answering services have evolved and many advancements have been made. In fact, you will be surprised to learn what answering services can do. With that said, here are a few things they can do for businesses.
1. Collect Leads
Collecting leads connects potential and current customers with your services or products. Sometimes businesses receive phone calls all day long and it’s impossible to pick up each and every call. If you’re not picking up all calls, then you’re missing out on potential business.
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Over 80% of customers will not call you back if you don’t pick the phone up. You have to show people you value their time. If you don’t, then you’ll continue to lose potential business.
Well, answering services today can capture information from phone calls and they can deliver it directly to your inbox. It can even place it in your CRM. It doesn’t matter what time of the day or night it is, an answering service can take calls at anytime of the day or night. It’s up to you when you want your answering service to take messages.
2. Integrate With Your Brand
Chances are you didn’t partner with an answering service because you didn’t want agents sounding like agents. These days, answering services are seamless. It’s fair to say you’ll be impressed.
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Agents will capture the important information and they will not come off as if they are reading from a script. Instead, they’ll use the script as a guideline as to how the call should go. If you use a reputable service in the United States, then the chances are the agents will sound like they work for your company. Callers won’t suspect they are working for a call service.
3. Process Orders
Do you constantly take orders over the phone, especially on the weekends or in the evenings? If so, then let an answering service take the orders for you. You might be surprised at how at how many sales you’ll make when you let someone take the calls for you. Plus, the company you use might use their own software or they’ll use your sales portal. If you’re interested, you can go here and get more info.
4. Schedule Appointments
If you’re busy, the chances are you won’t answer the phone and you will struggle to keep appointments or schedule them in the first place. Answering services can schedule the appointments for you. All you have to do is focus on running your business and let them take care of taking your calls and schedule appointments.
5. Call Reporting
Do you want to know how many calls you get monthly? How about following a direct mail campaign progress? Well, you can with an answering service.
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Call reporting is a useful feature and it will give you an idea of how many calls you’ve receive, the the average call duration was and much more. You’ll love how detailed a call report is and they are useful because you can use the info to tweak or create marketing campaigns. The more info you have about your calls, the better of you’ll be.