customer service

  • Upgrading to VoIP Communications: 6 Must-Have Features of Every Solid Small Business Phone System

    Upgrading to VoIP Communications: 6 Must-Have Features of Every Solid Small Business Phone System

    There are many advantages to making the switch to Voice over Internet Protocol (VoIP) phone systems for small businesses, so the decision about whether to make the switch is easy for most business owners to make. Choosing the right provider can be a challenge, though. Making an informed choice...
  • How a Digital Freight Forwarder Can Help Your Business

    How a Digital Freight Forwarder Can Help Your Business

    1.8 billion. That’s the estimated number of people who have purchased goods online in 2018. In 2019, the number of digital buyers across the globe is expected to rise to 1.92 billion. Are you in? If you’re a small- to medium-sized company already doing business online, then these figures...
  • 6 Ways to Improve Customer Experience

    6 Ways to Improve Customer Experience

    One of the latest factors determining the success of a company is Customer experience or CX. In the past, it was all about the product, but lately, things have shifted, and according to Salesforce, 80% of customers value their experience with a company more than the quality of a...
  • website as a business owner

    Selling on Autopilot: 6 Advantages to Having a Website as a Business Owner

    Businesses today simply can’t afford to avoid creating a website. Today’s customers expect the businesses they work with to have websites and may be turned away if they can’t find the information they need online. Having a website for a small business can provide several different benefits to the...
  • What Can Answering Services Do For Your Business

    What Can Answering Services Do For Your Business

    Answering services are not new. They’ve been around for a longtime. You might have used one to take messages or forward calls. Fast-forward to today, answering services have evolved  and many advancements have been made. In fact, you will be surprised to learn what answering services can do. With...
  • 5 Strategies to Beat Your Competition When You All Sell The Same Products

    5 Strategies to Beat Your Competition When You All Sell The Same Products

    Some industries are overwhelmingly competitive. A lot of people are making the same products, and at the end of the day, the consumer chooses who the tried and true favorite will be. When you’re trying to stand up above the rest, you already have your work cut out for...
  • 7 Tips For Building Great Supplier Relationship with Customers

    7 Tips For Building Great Supplier Relationship with Customers

    Although there are certainly many forms of eCommerce and many business models, one of the most common types of online retailing has merchants purchasing products from wholesalers and selling those products at a reasonable premium to consumers. Good supplier relationships may lead to favorable prices, generous terms, improved availability,...
  • 7 Reasons To Sell High-Priced Products

    7 Reasons To Sell High-Priced Products

    The high-end market can be intimidating. Many entrepreneurs are hesitant to sell expensive products or services for fear that people won’t buy. Besides that, we often assume that a product that costs a lot to purchase cost a lot to produce. That means bigger, riskier overhead. But is the...
  • 7 Things to Avoid in Customer Service

    7 Things to Avoid in Customer Service

    Smart companies understand the importance of customer service. They know that great customer service is a key driver of customer retention and loyalty, which results in greater profitability. Smart companies take customer service seriously. However, smart is not the same as perfect. Even intelligent, customer-centric companies make customer service...