customer service

  • website as a business owner

    Selling on Autopilot: 6 Advantages to Having a Website as a Business Owner

    Businesses today simply can’t afford to avoid creating a website. Today’s customers expect the businesses they work with to have websites and may be turned away if they can’t find the information they need online. Having a website for a small business can provide several different benefits to the...
  • What Can Answering Services Do For Your Business

    What Can Answering Services Do For Your Business

    Answering services are not new. They’ve been around for a longtime. You might have used one to take messages or forward calls. Fast-forward to today, answering services have evolved  and many advancements have been made. In fact, you will be surprised to learn what answering services can do. With...
  • 5 Strategies to Beat Your Competition When You All Sell The Same Products

    Some industries are overwhelmingly competitive. A lot of people are making the same products, and at the end of the day, the consumer chooses who the tried and true favorite will be. When you’re trying to stand up above the rest, you already have your work cut out for...
  • 7 Tips For Building Great Supplier Relationship with Customers

    Although there are certainly many forms of eCommerce and many business models, one of the most common types of online retailing has merchants purchasing products from wholesalers and selling those products at a reasonable premium to consumers. Good supplier relationships may lead to favorable prices, generous terms, improved availability,...
  • 7 Reasons To Sell High-Priced Products

    The high-end market can be intimidating. Many entrepreneurs are hesitant to sell expensive products or services for fear that people won’t buy. Besides that, we often assume that a product that costs a lot to purchase cost a lot to produce. That means bigger, riskier overhead. But is the...
  • 7 Things to Avoid in Customer Service

    Smart companies understand the importance of customer service. They know that great customer service is a key driver of customer retention and loyalty, which results in greater profitability. Smart companies take customer service seriously. However, smart is not the same as perfect. Even intelligent, customer-centric companies make customer service...
  • Robin Smith, Co-founder and CEO of WeGoLook, Shares Her Startup Story

    Robin Smith founded WeGoLook in 2009 after a dinner conversation. A friend was interested in buying an eBay item listed out-of-state but was having difficulty obtaining clear information on the item and making a confident purchasing decision sight unseen. This prompted her to develop a basic business model and...
  • 5 Types Customer You Will Meet In Support Situations (Pt2)

    When working in customer service, you won’t be dealing only with different types of customers in sales situations. A bulk of customer service agent’s work will be dealing with a variety of customers who have a problem. They won’t necessarily bring in new business, but you have to help...