Although, of course, you’ll need to ensure your restaurant of coffee shop stands out in some ways, the truth is that you are going to be doing essentially the same as every other café owner; you’ll be serving food and drink to your customers. This is why you need to ensure your customer service is top-notch – the better it is, the more you’ll stand out and the more customers you’ll get through your doors. With that in mind, here are some ways you can ensure your staff offers great customer service so you can become the best eatery in your area.
Related Post: Making Improvements to Your Small Business’s Customer Service
Have A Great Attitude
When you are hiring people to be servers in your coffee shop, you need to know that you’ll probably have to train them, especially if they have never been servers before. However, one thing that is difficult to teach and that you’ll need to look out for when you interview someone is a great attitude. The better someone’s attitude, the better experience they’ll be able to give any customer they interact with. This really matters a lot more than whether or not they have been a server before.
When you interview someone for a position in your coffee shop, you’ll need to make sure they have a can-do attitude, a willingness to do more for a customer, and a positive outlook. If these things are in place, everything else can be taught.
Have The Answers
A server should do a lot more than take orders and deliver food and drink to tables. The best servers – the ones who will be able to offer great customer service – will have all the answers anyone might ever ask them about. Think about the menu, for example. A server who is committed to excellent customer service will know where the ingredients are sourced, what the sides are, and how everything is made. They’ll even know what pairs well with a certain dish or drink so they can offer recommendations if needed.
Plus, their knowledge will go beyond the food. They’ll need to know about the history of the coffee shop or restaurant, and they’ll need to know smaller details like what makes the best coffee shop music so they can inform not just the customers but their managers as well, helping to make the café a better place for people to be.
They Need To Be Adaptable
There is no way of knowing who is going to come into your coffee shop on any given day, and therefore there is no way of knowing what your customers are going to be like. Some will be positive experiences for your servers and others will be much more negative.
In order to offer a great customer service experience, your team will need to be adaptable. Each team member will need to be able to help both the ‘good’ and the ‘bad’ when it comes to customers, giving the same great service no matter what. They will need to think quickly to keep people happy, and they will need to ensure it doesn’t affect their work. This is not something everyone is able to do, and it may take some time to learn how to do it, but it is definitely a skill that will pay off for you as the business owner and for the server themselves.