Technology is changing the way we do business. It is becoming more and more common for companies to use social media platforms, mobile apps, and other online tools to communicate with their customers.
The thing is, you can’t stop these changes. You can only expect them to continue. The good news is that there are some new technologies that are going to make your life easier, help you grow and save time.
Here are eight technology trends that will change the way you do business in 2022 and beyond:
1. AI-powered chatbots will be the new CRM
Chatbots are already a reality and they’re going to get so much better. Chatbots will be able to understand natural language, which means that they’ll be able to perform complex tasks that would take an agent hours or even days to do.
Chatbots will be able to handle email marketing campaigns, customer service inquiries, product recommendations and more. It is one of the best technological trends you can use for your marketing strategy. The real opportunity is in customer engagement. You can use them to ask questions about your products and services, or simply keep customers informed by answering their questions for them.
2. Mobile apps are on their way out
Mobile apps have been around for a long time, but according to Statista’s numbers, they’re expected to become obsolete by 2020 at the latest. And it’s not just Millennials who prefer mobile apps over desktop ones — even older people prefer them as well.
3. Internet of Things (IoT)
Smart devices that communicate with other devices over a network in order to exchange data or perform tasks automatically. An IoT system has four components: sensors (devices that collect information from their environment), actuators (devices that respond to changes in their environment), gateways (communicating between sensors/actuators) and endpoints (sensors/actuators connected to a gateway).
4. Artificial Intelligence (AI)
AI is a form of machine learning that allows machines to learn from data and make decisions based on that information. It’s a process that involves gathering data, analyzing it, making predictions based on those results, adjusting and repeating until it reaches an optimal conclusion based on its own learning process.
5. Augmented Reality (AR)
The blending of real life with digital information through technology such as cameras or wearable devices like smart glasses or head-mounted displays.
The most popular use case for AR is in retail, where customers can see how an item fits on their body or how it looks on a table before they purchase it. This allows them to make informed decisions before buying.
The technology is also being used by architects to 3D model buildings and by designers to create virtual models of furniture and clothing. It is one of the most useful technology trends in the Supply Chain Management.
6. Machine Learning
A set of techniques that enables computers to improve their performance at tasks by iteratively improving and adjusting their methods, based on experience. It is also called artificial intelligence because machines learn from data rather than being explicitly programmed by human designers or programmers.
7. Blockchain
A distributed database that records transactions in a chronological order in a secure way so that they cannot be altered retroactively without the alteration of all subsequent blocks and the collusion of all network participants.
8. Voice assistants will dominate the smart home ecosystem
The smart home is an exciting new frontier in consumer technology. If you are not using voice assistants like Alexa or Google Home, then you’re missing out on some major opportunities (and potential headaches). In fact, according to Forester Research, voice assistants could account for up to 90% of all smart speaker sales by 2022, making them a key component of the future of home automation and control. That’s why it’s important to understand how these devices work, what they can do for your business and how to integrate them into your existing processes.
