Businesses today simply can’t afford to avoid creating a website. Today’s customers expect the businesses they work with to have websites and may be turned away if they can’t find the information they need online. Having a website for a small business can provide several different benefits to the business as well, including the following.
Improves Customer Service
Customer service is a top priority for small businesses, who know they need to keep their customers happy to continue thriving in today’s economy. With websites easily made with help from WP SiteKit, small business owners can create their own website to help interact with customers when it’s convenient for the customer. A website makes it easier to connect with customers and to make sure customers can find the information they are looking for, even if it’s in the middle of the night.
Helps Business Expand to New Markets
Right now, small businesses are limited in where they can offer products or services simply because of their location. Having a website opens the entire world to them. When a small business creates a website, they can start selling their products through the website, allowing anyone to make a purchase. This quickly boosts their number of potential customers and can help the business grow.
Offers Credibility for the Business
Customers today want to be able to trust the businesses they’re purchasing from, and a website can do that. Recent studies have shown that 84% of customers trust small businesses with websites more than ones that don’t have a website yet. Around 65% of customers trust a branded email from a business more than a generic, free email. When a small business owner has a website for their business, they can increase their authority and help customers trust them easier.
Can Help Boost Sales and Save Money
Websites are often more cost-effective compared to brick and mortar stores. While the small business may have a brick and mortar store, they can include a website inexpensively and expand where they’re selling products. They won’t have to worry about hiring a lot more employees, paying for a bigger retail space, or other issues that make a brick and mortar store expensive. The website will help them get more sales without having to spend a lot more money.
Makes Business More Competitive
A website that’s properly optimized and marketed has a huge reach. The business can connect with customers located all over the world and sell products to anyone. The marketing and optimization help to increase their reach, but also helps them beat the competition. Done correctly, the website helps boost the business into the customer’s view, so they end up working with that business instead of the competition.
Offers a Place to Showcase Products and Services
While products can be shown off in a brick and mortar store, small businesses aren’t going to be open 24 hours a day. The website, on the other hand, will be. The website provides the perfect place to showcase new products, allowing customers to see what’s available no matter what time it is or where they’re located.
Small businesses today have a lot of competition and need something to help them stand out. Websites provide a ton of benefits for any small business and can help the business expand quickly. Start working on a website for your small business to see what a difference it can make.