Government agencies interact with consumers in a variety of ways. When the consumer must make a payment to an agency, they often look for electronic payment methods. Allowing them to pay a bill from a computer or mobile device provides a fast and seamless experience. However, many government agencies continue to delay in adopting this technology. They don’t recognize or understand the benefits of doing so. The following benefits serve as reasons why every government agency should begin offering the option of electronic payments today.
In the past, customers would send a check through the mail when they paid a bill. Today, they make payments instantly with the help of Xpress-pay. They don’t need to leave the comfort of their own home, can make payments while traveling, and can avoid late fees when making a payment on the due date.
Government agencies benefit from electronic payments because the money automatically goes to their accounts. They won’t need to make bank deposits as often. Employees can use this time for other tasks that benefit the agency. As a result, the agency’s bottom line increases.
No business wants to keep cash on hand today. Criminals can clear the cashier’s till in a matter of seconds. E-payments offer a way to collect funds in a secure manner. These systems secure the payments using a variety of methods. The agency chooses from encryption, SSL, tokenization, and more. In addition, customers find they can save their credit card information easily, so it doesn’t need to be entered every time they want to pay on their account. The payment system provider has measures in place to ensure this information remains secure.
Customers love having convenient ways to pay bills. With the help of electronic payment systems, a customer may choose to set up recurring bill payments, so they never pay a bill last. If they do need to pay a bill and the due date is approaching or has passed, an electronic payment system allows them to remit payment right away. They won’t incur a late fee and never need to leave their home when completing this task.
Government agencies spend less on processing fees when they offer an electronic payment system. The payment provider offers subscriptions, so the agency knows exactly how much it will pay each month. This cost comes in at significantly less than seen with card processors. The government may then use these funds for other purposes that are of benefit to its constituents.
COVID-19 led to the need for humans to stay away from each other. It’s hard to pay a bill when you must remain six feet from the other party. Electronic payment systems allow for contactless transactions. The individual pays the bill from their computer or mobile device and never comes into contact with a representative of the government agency.
Cash transactions continue to decline. Government agencies must recognize this and put measures into place to allow clients to pay bills without coming into contact with another individual. A robust electronic payment system benefits any government agency and consumer, as they can complete transactions remotely. If your agency has yet to make the move to an electronic payment system, now is the time to do so. With many benefits associated with the implementation of this type of system, no business can afford to overlook this option today.
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