Outsourcing transcription services comes with its fair share of benefits. You get to save time and energy, which you can focus on other responsibilities in your business. You also get to hire the services of an expert transcriptionist who can ensure quality and accuracy.
Tips and Insights for Outsourcing Transcription
But how do you select an ideal transcription service provider? How do you choose a company that meets all your expectations while making sure you stay within budget? In this post, we will provide tips for selecting a transcription company.
1. Good Customer Care
When choosing a transcription company, the first thing you need to assess is customer support. You want to work with a company that is easy to contact and responds quickly to queries and complaints. Go for a service provider that offers both phone and email support. You may also want to choose a company that gives you direct access to their project supervisor or manager. Having direct access will ease the process of following up or requesting revisions for your job. You won’t have to keep calling through customer care.
2. Quick Turn-around Time
Another factor worth considering when outsourcing transcription is the turn-around time. How long does the service provider take to deliver jobs? Will they meet your deadline requirements? You can assess the company’s turn-around time by asking them how long they take to complete and submit large projects. Pick the provider that gives you a realistic timeline. Aim for a turn-around time that’s not too quick that you question the quality or too long that it affects your progress.
3. Privacy and Confidentiality
Privacy and confidentiality are two things you shouldn’t overlook when choosing a transcription service. These two are especially vital if your files contain sensitive information. Files that include meetings, conference calls, interviews and consultations should be held confidential. Choose a transcription provider who takes privacy as seriously as you do. One way to assess their approach to safety is by asking the steps and measures they take to prevent data leaks. Take time to research if the company has any cases of data leaks. And if so, what did they do to prevent a recurrence?
4. Review Accuracy
In addition to turn-around time and privacy, also check the accuracy levels of the transcription company. You want to work with a company that ensures 99% accuracy, if not 100%. The final transcript should be error-free and consistent with the voice dictation. A great way to assess accuracy is by requesting the provider to do a short audio sample. Use it to gauge whether the company meets your accuracy expectations.
5. Qualified Transcribers in Your Field
There are numerous types of transcription, medical, legal and academic, to name a few. It’s better to work with a transcription company with experience and expertise in your field. Before settling for a provider, take some time to find out which industry they deal in. Most may specialize in one or two transcription types. Also, ask them how they hire and train their transcribers. The best companies are the ones that train their staff to ensure they are well-equipped to deliver quality transcripts.
6. Assess the Company’s Flexibility
How flexible is the transcription company? Can they handle all types of projects? Choose a company that can satisfy your ever-changing transcription needs. They should be able to handle bulk, sensitive and tight-deadline projects, and so on. You can test the company’s flexibility by asking for references then calling them.
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7. Review Pricing
Ensure you understand the provider’s pricing plan before you settle for them. Go for a company whose pricing is reasonable and is within your budget. A good tip would be to request quotes from different transcription providers then compare. Although, don’t let price be the only factor you assess. Sometimes the cheapest isn’t always the best value for money. Choose a company that offers competitive pricing without compromising quality.
Finding a suitable transcription company that meets all your needs can be quite a daunting task. We hope the guidelines provided above will help ease your selection process. Allow us to save you the hustle of searching too long by telling you about GoTranscript. This company ranks among the best when it comes to transcription. They have over 15 years of experience and can handle any transcription project, from a rush to large to sensitive projects. Feel free to contact them whenever you need to outsource transcription.