Weathering a storm is a necessity for every business. One has to know the smart money moves to increase sales…
Introduction Jessica Bryan acquired a wholly remote job handling customer service at a computer company soon after graduating from university…
Identity management is the process of managing identities and associated information in order to allow individuals, groups, or organizations to…
In the fast-paced business world, companies must provide exceptional customer service to stay ahead of the competition. Customer support software…
The world of business is constantly evolving, and in order to stay competitive, you need to keep up with the…
Also referred to as a vehicle service contract, a vehicle protection plan essentially provides additional coverage to a vehicle owner…
Businesses big and small are realizing the huge benefits of social media marketing and its increasing importance in the race…
Customers today are well-informed, savvy buyers, they interact each time with any brand or product. (CJM) Customer journey mapping assists…
Customer service keeps changing, and companies are becoming highly sophisticated in the services they provide. The professionals in customer service…
Design Thinking, what is it? Design thinking is a unique approach to helping businesses understand, identify, and address plague business issues…