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HomeResourceHow CarGuard is having a customer-first mindset

How CarGuard is having a customer-first mindset

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CarGuard is a company that is there for its customers because it protects them from disasters occurring and ensures that they have a car on the road whenever they need it. They offer all kinds of guarantees, providing rental cars, emergency roadside services, and free towing, among other benefits.

They know that their customers may need a vehicle urgently, so they go beyond the service offered by other protection businesses. They will provide a rental from the first day it’s needed. Depending on each situation, it also offers to pay for the customers’ repairs or even more than their car is worth. They offer multiple plans that are flexible and easy to read.

What Does CarGuard Do For Its Customers?

CarGuard goes above and beyond in many different ways, and CarGuard Trevor Smith ensures that all the staff are there to be as helpful and friendly as possible when customers are making a claim. The company hires qualified mechanics as its claims adjusters, ensuring they are knowledgeable and helpful.

CarGuard Administration is well aware of how challenging being without a vehicle – even for a short period of time – can be. Things like getting to work, getting kids to school, picking up groceries, and medical appointments are all things that cannot be delayed just because the car isn’t working, and that is why they ensure you will never spend a day without a car.

Where most companies would require your repair to take over four hours, and some even require over eight hours, CarGuard will provide you with a rental car on the first day that yours is in for repair. This provides a seamless transition, ensuring that you can still get your children to school and yourself to work on time.

The company will also pay for any repair up to the value of the whole vehicle, or up to $12,500. They happen to go for whichever quote is higher, so if your vehicle is worth less than $12,500, you could get a repair that costs more than the car is worth.

If your car is worth more than $12,500, don’t worry – because CarGuard will pay out up to $30,000 in repairs. The company covers you in every situation, ensuring that you get enough money to take the stress out of having your car repaired.

Furthermore, you can access a whole host of benefits that minimize the stress of breaking down. For example, CarGuard will provide roadside assistance if you run out of gas, have an emergency, or lose your keys.

Carguard administration carguard insured

The company will also provide free towing so that you can get your car to a garage for repairs as soon as possible, and you don’t end up stuck beside a road in the meantime.

What Plans Are Offered?

You can select from several different plans, so whatever suits you, CarGuard has something to offer. They provide:

  • Flat rate
  • Prepaid Maintenance
  • Powertrain
  • Gold
  • Platinum

Each of these protection plans provides you with the benefit of a rental car and a service to ensure you can get wherever you are going before the breakdown occurs. If you get stuck in route, don’t worry – you’re covered!

These protection plans are also written in nice, plain language rather than legalese.

Why Is CarGuard Insured?

CarGuard is insured to guarantee that even if something happens to the company, the customer is protected. Behind them stands one of the stablest insurers in the entire industry, and this means that the customer does not need to worry because even if something happened to CarGuard, the insurer would step in.

Once more, the peace of mind and convenience of the customer comes first. Even if the company went down, it is prioritized in ensuring its customers would be taken care of and receive the reassurance and service they had paid for. This shows dedication to the customer experience and satisfaction.

CarGuard Reviews

CarGuard Administration and the company as a whole have received some glowing reviews from customers who have felt stuck and stranded and have been given the service they deserve.

CarGuard has stepped in when people are traveling out of state, when people have run out of gas, when people have had flat tires, and when people have locked themselves out of their cars.

There is nothing worse than standing beside a busy road, often in the rain, having somewhere that you need to be with a broken car. Wondering how you are going to get home and what you are going to do can be immensely unpleasant – and CarGuard takes all of that away by reassuring its customers and proving it will deliver.

The vehicle protection plan service representatives also get plenty of praise for being helpful, empathetic, and knowledgeable. Some reviewers mention that the representative who helped them was able to talk to their mechanic, while others say that they felt supported and reassured by the professional service.

With nearly eighty percent positive reviews on Trust Pilot, CarGuard takes its customer satisfaction as a priority and consistently puts its customers first.


Prioritizing the customer is important in many industries, but it’s even more crucial in the world of breakdowns and vehicle service repair. Many of CarGuard’s clients will be stressed by the present and concerned about the future, and CarGuard steps in to ensure they are taken care of and can get back on the road without facing huge bills.

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