Checking your Petco gift card balance before shopping helps you know exactly how much is available for pet food, toys, supplies, grooming, and other eligible purchases.
Petco currently provides two ways to check a Gift Card or eGift Card balance: visit a Petco or Unleashed by Petco store or call Customer Care at 1-800-853-7055. Petco’s official gift card FAQ does not currently list a public online balance checker.
Although you cannot currently check your Petco gift card balance through a public Petco online tool, you can use Petco Gift Cards and eGift Cards for eligible purchases at Petco.com.
Quick Answer
To check your Petco gift card balance, call 1-800-853-7055 or visit a Petco or Unleashed by Petco store. Petco currently does not list a direct online gift card balance checker on its official website.
Petco Gift Card Balance at a Glance
For a quick overview, this table covers the most important Petco gift card balance details, including how to check the amount, where to use the card, and key redemption rules.
| Question | Answer |
|---|---|
| How can I check the balance? | Call Petco or visit a Petco/Unleashed by Petco store |
| What is the Petco gift card balance phone number? | 1-800-853-7055 |
| Can I check the balance online? | No public online checker is currently listed |
| Can I use the card online? | Yes, at Petco.com |
| Do Petco Gift Cards expire? | No |
| Can I use one for grooming? | Yes |
| Can it cover shipping and tax? | Yes, on eligible purchases |
| Can I buy another Gift Card with it? | No |
| Can I redeem it for cash? | Generally no, except where required by law |
Key Takeaways
- Call 1-800-853-7055 to check a Petco gift card balance.
- You can also ask an associate at a Petco or Unleashed by Petco store.
- Petco currently does not list a public online balance-checking page.
- Petco Gift Cards and eGift Cards can be redeemed at Petco.com.
- Petco states that its Gift Cards do not expire.
- A Petco eGift Card requires a 16-digit code and 9-digit PIN.
- Unused eGift Card value remains available for future eligible purchases.
- Gift card value can cover eligible shipping and tax.
- Petco Gift Cards can be used for eligible grooming services.
- Keep the card and PIN until the full balance has been used.
How to Check a Petco Gift Card Balance
Petco currently provides two documented ways to check your Petco gift card balance: by phone or at a Petco or Unleashed by Petco store.
1. Check Petco Gift Card Balance by Phone
Call 1-800-853-7055 to request your remaining balance. Petco lists this Customer Care number for Gift Card and eGift Card balance inquiries.
Keep your card nearby because you may need to provide information associated with it. For an eGift Card, Petco states that redemption requires a 16-digit eGift Card code and 9-digit PIN.
To check your balance by phone:
- Have your Gift Card or eGift Card ready.
- Call 1-800-853-7055.
- Follow the balance inquiry instructions.
- Provide the requested card information.
- Confirm your remaining Petco gift card balance.
Never share your card number or PIN with unknown websites, social-media accounts, or anyone claiming they need those details to check the balance.
2. Check Petco Gift Card Balance In Store
You can also check the remaining value at a Petco or Unleashed by Petco store.
Take your physical Gift Card to the store and ask an associate to check it. If you have an eGift Card, keep the digital card or original email available on your phone.
Petco lists both Petco and Unleashed by Petco locations as balance-check options. This method is especially convenient if you plan to make a purchase during the same visit.
Can You Check a Petco Gift Card Balance Online?
Many customers search for a way to check their Petco gift card balance online. However, as of October 2026, Petco’s official Gift Card FAQ does not list a public online balance checker.
Instead, Petco directs customers to visit a Petco or Unleashed by Petco store or call 1-800-853-7055 for balance inquiries.
This does not mean Petco Gift Cards cannot be used online. You can still redeem an eligible Gift Card or eGift Card at Petco.com.
Online Balance Checking vs Online Redemption
- Online balance checking: Petco currently does not list a public web-based tool for checking your Petco gift card balance.
- Online redemption: Petco Gift Cards and eGift Cards can be used for eligible purchases at Petco.com.
Be cautious with third-party balance-check websites that request your card number and PIN. These details should be treated as sensitive payment information.
How to Use a Petco Gift Card Online
After checking your Petco gift card balance, you can use the available value for eligible purchases at Petco.com. Using the card online is different from checking its remaining balance.
Petco allows customers to redeem a Gift Card or eGift Card by entering the gift card number and PIN during checkout.
To use your card online:
- Add eligible products to your Petco.com shopping cart.
- Select Proceed to Checkout.
- Enter your shipping information.
- Find the gift card payment option.
- Enter the card number and PIN.
- Apply your available Petco gift card balance to the order.
- Use another accepted payment method if additional payment is required.
For a Petco eGift Card, you need the 16-digit eGift Card code and 9-digit PIN.
Where Can You Use a Petco Gift Card?
After checking your Petco gift card balance, you can use the available value for eligible purchases at:
- Petco stores
- Unleashed by Petco stores
- Petco.com
Petco states that its Gift Cards can be redeemed for eligible services, food, and merchandise, making them useful for everyday pet supplies as well as certain Petco services.
What Can You Buy With a Petco Gift Card?
Petco Gift Cards can generally be used for eligible merchandise and services, including:
- Pet food and treats
- Toys
- Beds
- Collars and leashes
- Grooming supplies
- Aquariums and habitats
- Pet accessories
- Eligible grooming services
However, Petco’s current terms include some restrictions. Gift Card value cannot be applied toward certain transactions, including:
- Donations
- Backordered items
- Purchasing another Gift Card
Check the current Gift Card terms if you are unsure whether a particular purchase qualifies.
Can You Use a Petco Gift Card for Grooming?
Yes. Petco states that Gift Cards can be redeemed for eligible services, food, and merchandise, including grooming at participating Petco and Unleashed by Petco locations.
Service availability may vary by location, so check with your local store when scheduling a grooming appointment.
Can a Petco Gift Card Pay for Shipping and Tax?
Yes. Petco’s Gift Card terms state that available card value can be applied toward an eligible purchase total, including shipping and tax.
For example, if eligible merchandise costs $45 and shipping and applicable taxes bring the order total to $52, your available Petco gift card balance can be applied toward that eligible total.
Petco also states that sales tax is not charged when the Gift Card itself is initially purchased.
What If Your Petco Gift Card Balance Is Not Enough?
If your Petco gift card balance is lower than the order total, you may still be able to complete your purchase.
Petco’s eGift Card terms state that when an order costs more than the available eGift Card value, the remaining amount must be covered with another accepted payment method.
For example:
Order total: $60
Petco eGift Card balance: $40
Amount still due: $20
Checking the available value before shopping helps you know whether you will need another form of payment.
What Happens to an Unused Petco Gift Card Balance?
You do not need to spend the full card value in one transaction.
Petco states that unused eGift Card value remains available for future eligible purchases. For physical Gift Cards, Petco advises customers to retain the card and PIN when value remains.
For example, if you use $32 from a $50 card, the remaining Petco gift card balance can be used toward a future eligible purchase.
Keep a partially used Gift Card until you have confirmed that its remaining balance is zero.
Do Petco Gift Cards Expire?
No. Petco’s official Gift Card FAQ states that Petco Gift Cards do not have an expiration date.
This means you do not have to use the full value within a specific period. However, you should keep your physical or digital Gift Card information secure until the entire balance has been spent.
Petco Gift Card vs Petco eGift Card
Both options can hold a Petco gift card balance for eligible purchases, but the main difference is how the card is delivered and used.
Physical Petco Gift Card
A physical Petco Gift Card is a traditional card that can be presented at checkout.
Petco says physical Gift Cards can be purchased:
- At Petco stores
- At Unleashed by Petco stores
- Online
- From select retailers
Standard mailed Gift Cards generally arrive within 7–10 business days, according to Petco’s current terms. Keep the physical card and PIN secure while any value remains.
Petco eGift Card
A Petco eGift Card is delivered electronically, making it convenient for online or digital use.
To redeem an eGift Card, Petco requires:
- A 16-digit eGift Card code
- A 9-digit PIN
Any unused value remains available for future eligible purchases, so keep the eGift Card information until your Petco gift card balance has been fully used.
Where Can You Buy a Petco Gift Card?
If you want to purchase a new card or add another option after using your Petco gift card balance, Petco says Gift Cards are available from:
- Petco stores
- Unleashed by Petco stores
- Petco.com
- Select retailers
Online options include eGift Cards, printable Gift Cards, and physical Gift Cards that can be mailed.
When buying from another retailer, use a trusted seller and keep your receipt. Petco’s terms state that the company is not responsible for Gift Cards purchased from unaffiliated third parties.
After purchasing a card, keep the card details and receipt secure so you can verify your Petco gift card balance when needed.
Can You Buy Another Petco Gift Card With a Gift Card?
No. Petco’s current terms exclude purchasing another Gift Card with existing Gift Card value. Its eGift Card terms also exclude purchasing another physical or electronic Gift Card.
If you have a small Petco gift card balance remaining, consider applying it toward another eligible Petco product or service instead.
Can You Redeem a Petco Gift Card for Cash?
Generally, no. Petco states that Gift Cards and eGift Cards cannot be redeemed for cash except where required by applicable law.
Some jurisdictions have rules covering the cash redemption of small remaining gift card balances, so your options may depend on applicable local law.
What Happens After Returning Something Bought With a Petco Gift Card?
Petco’s current return policy states that eligible items returned within 30 days generally receive a refund to the original form of payment. Eligible returns made within 31–60 days generally receive merchandise credit.
Petco’s public return information does not explain every possible refund situation involving an order paid partly with a Gift Card and partly with another payment method.
For that reason:
- Keep the original Gift Card.
- Save your receipt or order confirmation.
- Wait for the refund to be processed.
- Check your Petco gift card balance afterward.
- Contact Petco if the expected value does not appear.
For mailed returns, Petco says refunds generally take about 10 days to process after the returned item is received.
Can You Earn Petco Perks Points on a Gift Card Purchase?
Buying a Petco Gift Card itself is generally excluded from standard Petco Perks point-earning transactions, so adding money to a card does not increase your Petco gift card balance through rewards.
Eligible merchandise and service purchases may earn points under the current Petco Perks terms when applicable membership requirements are met. Taxes, fees, donations, shipping, and Gift Card purchases are excluded from standard point calculations.
If you plan to spend your Petco gift card balance while earning Petco Perks points, check the current program terms first because rewards rules can change.
Why Is My Petco Gift Card Not Working?
If your Petco Gift Card is not working, first check your Petco gift card balance and make sure the card details are correct. Several common issues can prevent a Gift Card or eGift Card from being accepted.
- Incorrect card number or PIN: Double-check every digit. Petco eGift Cards require a 16-digit code and 9-digit PIN for redemption.
- Insufficient balance: Your purchase may cost more than the amount available on the card. Another accepted payment method may be needed to cover the remaining amount.
- Ineligible purchase: Petco Gift Cards cannot be used for certain transactions, including donations, backordered items, and purchasing another Gift Card.
- Damaged card: If the card number or PIN is unreadable, keep the card and receipt and contact Petco rather than guessing the missing information.
- Unexpected zero balance: If your Petco gift card balance shows zero when you believe money should remain, review recent purchases and contact Petco Customer Care for assistance.
Keep the Gift Card and any available receipt until the issue has been resolved.
What to Do If Your Petco Gift Card Balance Is Wrong
If your Petco gift card balance is lower than expected or appears incorrect, review the card and recent transactions before contacting Customer Care.
- Confirm that you are checking the correct Gift Card.
- Review your recent Petco purchases.
- Check whether another authorized person used the card.
- Keep the Gift Card and purchase receipt available.
- Call 1-800-853-7055.
- Explain the balance issue and provide the requested card details.
Petco lists 1-800-853-7055 for Gift Card and eGift Card balance inquiries. If your Petco gift card balance still appears incorrect, keep the card and any available purchase records until the issue is resolved.
For security, never post or share a photo showing your Gift Card number or PIN while asking for help online.
How to Protect Your Petco Gift Card Balance
Protecting your Petco gift card balance is important because anyone with access to the card number and PIN may be able to use the available value.
Petco’s terms state that physical Gift Cards are not replaceable if lost, stolen, or destroyed, so treat your card much like cash and keep it secure until the full value has been used.
To protect your card:
- Never post photos showing the card number or PIN.
- Do not publicly share your PIN.
- Avoid unfamiliar third-party balance-check websites.
- Keep your purchase receipt when possible.
- Hold on to partially used cards until the balance reaches zero.
- Check store-bought Gift Cards for signs of tampering.
- Contact Petco if your Petco gift card balance changes unexpectedly.
Using official Petco channels for balance inquiries is safer than entering your card details on an unfamiliar third-party website.
Common Petco Gift Card Balance Mistakes
Avoiding a few common mistakes can help you protect your Petco gift card balance and prevent problems when checking or using the card.
- Looking for an online balance checker: Petco currently directs customers to its Customer Care number or participating stores for balance inquiries rather than listing a public online checker.
- Confusing online redemption with balance checking: You can use a Petco Gift Card at Petco.com, but online redemption is different from checking the remaining value.
- Throwing away a partially used card: Keep the physical Gift Card and PIN while any unused value remains.
- Assuming an older card has expired: Petco states that its Gift Cards do not expire. If an older card does not work, contact Petco for assistance.
- Sharing the card number or PIN: Do not give sensitive Gift Card details to strangers or enter them on an unfamiliar balance-check website.
Keeping the card and PIN secure until your Petco gift card balance reaches zero can help prevent unnecessary problems.
Petco Gift Card Balance Customer Service
For help checking or resolving an issue with your Petco gift card balance, call Petco Customer Care at 1-800-853-7055.
Before calling, have the following information available:
- Your Gift Card or eGift Card
- Card number
- PIN, if requested
- Purchase receipt, if available
- Approximate purchase date
- Details of recent transactions
Having these details ready may help Petco investigate an incorrect or unexpected Petco gift card balance more efficiently.
Conclusion
Checking your Petco gift card balance is simple when you use Petco’s official methods. Call 1-800-853-7055 or visit a Petco or Unleashed by Petco store to confirm the remaining value. Petco currently does not list a public online balance-checking tool.
Petco Gift Cards can still be used for eligible purchases at Petco.com and participating stores. They do not expire, and unused value can remain available for future qualifying purchases.
Keep your Gift Card and PIN secure until the full value has been used, save your receipt when possible, and contact Petco if your Petco gift card balance appears incorrect or you need help with the card.
FAQs About Petco Gift Card Balance
1. Can I transfer my Petco gift card balance to another card?
Petco’s published terms do not describe a standard option for transferring a Petco gift card balance from one card to another.
2. Can I add money to my existing Petco Gift Card?
Petco’s published Gift Card information does not describe its standard Gift Cards as reloadable. Consider purchasing a new card if you need additional value.
3. Can I use more than one Petco Gift Card on one purchase?
Petco’s public Gift Card information does not clearly specify every situation involving multiple cards. Confirm the current payment options during checkout or with Petco Customer Care.
4. Can someone else use my Petco gift card balance?
A Petco Gift Card can generally be given to another person to use, but keep the card number and PIN private until you intend to share the card.
5. Can I use a Petco Gift Card for AutoShip orders?
Petco’s public Gift Card terms do not clearly establish Gift Cards as a standard payment method for every recurring AutoShip transaction. Check the available payment methods when setting up the order.
6. Can I use my Petco gift card balance for same-day delivery?
Gift Card eligibility can depend on how the order is processed. Check the available payment options at checkout before placing a same-day delivery order.
7. Can I use a Petco Gift Card for curbside pickup?
If Gift Card payment is available for your eligible Petco.com order, you can select the available pickup option offered for the products and store. Confirm the payment and fulfillment options at checkout.
8. Can I combine a Petco gift card balance with a promo code?
Promotional eligibility depends on the specific offer. Review the promotion terms and checkout total to see whether the discount can be applied to an eligible order paid with a Gift Card.
